{"id":1274,"date":"2025-05-12T17:41:06","date_gmt":"2025-05-12T17:41:06","guid":{"rendered":"https:\/\/intouch.rnunl.ca\/?p=1274"},"modified":"2025-05-12T17:41:06","modified_gmt":"2025-05-12T17:41:06","slug":"a-calm-in-the-storm-kayla-mercers-commitment-to-expert-care","status":"publish","type":"post","link":"https:\/\/intouch.rnunl.ca\/index.php\/a-calm-in-the-storm-kayla-mercers-commitment-to-expert-care\/","title":{"rendered":"A Calm in the Storm: Kayla Mercer\u2019s Commitment to Expert Care"},"content":{"rendered":"

\u201cKayla’s level-headed leadership is a breath of fresh air in an environment that is always in chaos,\u201d wrote the colleague who nominated Kayla Mercer, RN, PCF 4SB, for recognition during Nursing Week. \u201cShe has always been an excellent mentor to many nurses, always trying to empower them, and making them feel welcome. Her attention to detail is unmatchable. Organization is top notch.\u201d<\/p>\n

Spend just five minutes talking to Kayla and you\u2019ll understand exactly what her colleague meant.<\/p>\n

 <\/p>\n

A Profession Rooted in Purpose<\/h2>\n

For Kayla, nursing is more than a career\u2014it\u2019s a calling. \u201cBeing a nurse means showing up with compassion, confidence, and integrity every single day, no matter what you\u2019re faced with,\u201d she says.<\/p>\n

Over more than a decade at the bedside, and now as a Patient Care Facilitator (PCF) on a busy stroke unit, Kayla has remained focused on one thing: making a real difference in people\u2019s lives.<\/p>\n

\u201cTo be trusted with someone\u2019s care is incredibly humbling. I don\u2019t take that lightly\u2014and I never will.\u201d<\/p>\n

 <\/p>\n

The Embodiment of Expert Care<\/h2>\n

When Kayla reflects on what expert care<\/em> means, she describes it as a blend of clinical knowledge, emotional intelligence, advocacy, and communication\u2014especially in moments of fear or uncertainty.<\/p>\n

\u201cIt\u2019s about knowing when to intervene and how to communicate in a way that patients and families can understand,\u201d she explains. \u201cIt\u2019s not just vitals and medications. It\u2019s helping people feel safe. That might mean explaining things clearly, dimming the lights for a migraine patient, or just holding someone\u2019s hand when they\u2019re scared.\u201d<\/p>\n

Expert care, to Kayla, also includes being proactive, noticing subtle changes, and making patients feel seen. That combination of small, intentional acts is what creates trust and dignity.<\/p>\n

\"\"<\/p>\n

A Mentor and Steady Hand<\/h2>\n

Now in a leadership role, Kayla supports a team of mostly early-career nurses. She remains a visible and active presence on the floor, guiding, teaching, and stepping in when needed.<\/p>\n

\u201cThe stroke unit has a lot of newer nurses\u2026 probably one to three years’ experience,\u201d she explains. \u201cWe don\u2019t have a lot of senior nurses, so I feel lucky that I get to be that person for them.\u201d<\/p>\n

Whether she\u2019s providing education, encouraging growth, or helping organize care, Kayla sees mentorship as a core responsibility. It\u2019s about setting the tone, building trust, and ensuring nurses feel supported from their first shift forward.<\/p>\n

 <\/p>\n

Calm in the Chaos<\/h2>\n

That same leadership shines in high-pressure situations. Whether it’s a sudden patient deterioration or a spike in admissions, Kayla draws on her frontline experience to guide her team through.<\/p>\n

\u201cWhen the situation is stressful, I always take a minute to ground myself,\u201d she says. \u201cThey don\u2019t need someone who\u2019s freaking out. They need someone grounded\u2014someone who can keep them calm, do what needs to be done, and keep everything organized.\u201d<\/p>\n

She\u2019s carried that approach through every phase of her career, including during the height of the COVID-19 pandemic when she was 36 weeks pregnant and still showing up for patients and colleagues, isolated from her family multiple times.<\/p>\n

\"Kayla<\/p>\n

A Deep Understanding of the Profession<\/h2>\n

Asked what she wishes more people understood about nursing; Kayla becomes reflective.<\/p>\n

\u201cNursing is more than following doctor\u2019s orders,\u201d she says. \u201cIt\u2019s intellectually demanding, emotionally intense, and incredibly high stakes. We carry our patients\u2019 struggles\u2014and their families\u2019 struggles\u2014home with us. We\u2019re not just caregivers. We\u2019re people too.\u201d<\/p>\n

Despite those challenges, she says nurses show up. Through loss, exhaustion, harsh words, and long shifts, they show up.<\/p>\n

\u201cYou might get yelled at for twelve hours straight. You might lose a patient. But you still show up, and you still stay, because someone needs you.\u201d<\/p>\n

 <\/p>\n

The Moments That Stay with You<\/h2>\n

Kayla carries many memories from her years in nursing\u2014some joyful, some heartbreaking. She recalls a young patient with a severe fear of needles. Kayla dimmed the lights, lowered her voice, and talked her through the procedure, inserting the IV without the patient even noticing.<\/p>\n

\u201cShe cried afterward and told me she felt safer and more comforted in those few minutes than she had in days,\u201d Kayla recalls. \u201cto this day if we run into each other she stops to say thank you. She always remembers me\u2014and I\u2019ll always remember her.\u201d<\/p>\n

Another story involves holding the hand of a man with ALS during his final moments, keeping him company until his wife arrived. She later told Kayla: \u201cThank you for being there for him when I couldn\u2019t.\u201d<\/em><\/p>\n

\u201cThese aren\u2019t dramatic interventions. They\u2019re small moments,\u201d Kayla says. \u201cBut they matter. They shape how someone experiences care.\u201d<\/p>\n

 <\/p>\n

Looking Ahead<\/h2>\n

Kayla is proud of the direction the profession is heading\u2014especially in Newfoundland and Labrador. She highlights recent stroke care advancements like 24\/7 endovascular thrombectomy (EVT) access, the expansion of preceptorship and collegiate programs, and stronger partnerships across healthcare institutions.<\/p>\n

\u201cWe\u2019re not just caregivers. We\u2019re educators, advocates, and change-makers. And I\u2019m proud to be part of a system that\u2019s growing and evolving with us.\u201d<\/p>\n

 <\/p>\n

\u201cThe Work We Do Really Matters\u201d<\/h2>\n

Being nominated reminded Kayla of the countless quiet moments that define a nursing career\u2014the conversations, the mentorship, the instincts that change care plans and improve outcomes.<\/p>\n

\u201cI feel incredibly grateful. This profession has made me who I am,\u201d she says. \u201cTo be recognized by someone who taught me so much\u2014that was emotional. It reminded me that the work we do really matters.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cKayla’s level-headed leadership is a breath of fresh air in an environment that is always in chaos,\u201d wrote the colleague who nominated Kayla Mercer, RN, PCF 4SB, for recognition during Nursing Week. \u201cShe has always been an excellent mentor to many nurses, always trying to empower them, and making them feel welcome. Her attention to […]<\/p>\n","protected":false},"author":7,"featured_media":1276,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"categories":[3],"tags":[89,96,97],"class_list":["post-1274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nursing-matters","tag-national-nursing-week","tag-expert-care","tag-the-power-of-nurses-to-transform-health"],"acf":[],"yoast_head":"\nA Calm in the Storm: Kayla Mercer\u2019s Commitment to Expert Care - In Touch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/intouch.rnunl.ca\/index.php\/a-calm-in-the-storm-kayla-mercers-commitment-to-expert-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Calm in the Storm: Kayla Mercer\u2019s Commitment to Expert Care - In Touch\" \/>\n<meta property=\"og:description\" content=\"\u201cKayla’s level-headed leadership is a breath of fresh air in an environment that is always in chaos,\u201d wrote the colleague who nominated Kayla Mercer, RN, PCF 4SB, for recognition during Nursing Week. \u201cShe has always been an excellent mentor to many nurses, always trying to empower them, and making them feel welcome. 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